Reference

Understand the Terms Before You Play

Everything that governs your account on fz1 — how we handle your data, what your wallet activity means legally, and what rights you hold — is set out here. Access and eligibility depend on your local law and the region you are in.

Account Terms ApplyBangladesh-Region EligibilitybKash, Nagad, Rocket CoveredData Handled Responsibly

Explore the Lobby Read FAQ

LEGAL SUPPORT PATHS

Reach Us About Any Policy Question

If something in our terms is unclear, or you need to exercise a right — such as requesting your data, disputing a transaction, or asking us to close your account — our support team handles those requests directly. We aim to respond to formal policy queries within the timeframe stated in our terms document. You do not need to go through a third party.

Live Chat Open the chat icon from any page in the lobby. Legal and account queries are handled by the same team — no separate queue for policy questions.

Email Support Send detailed or document-heavy requests by email. We confirm receipt and provide a reference number so you can track the status of your query.

Account Help Center Your account settings page holds a record of your accepted terms version, active sessions, and wallet links — useful before raising a formal query.

What Our Legal Terms Actually Cover

fz1 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

fz1 operates as a casino lobby for eligible users in supported regions. These terms cover every part of your account relationship with us: how you open an account, how deposits and withdrawals via bKash, Nagad, and Rocket are processed, how your personal data is stored and

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used, and the rules that apply when you access live tables or slot rooms. Our terms are written under the law of the jurisdiction where we are registered, and they apply to you in addition to — not instead of — any local law in Bangladesh
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that governs online activity. If there is a conflict between our terms and a local legal obligation in your region, the local obligation takes precedence. We do not represent that access is lawful in every location. It is your responsibility to check that using this platform
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is permitted where you are. Wallet transactions via bKash, Nagad, and Rocket are subject to the individual terms of those payment providers alongside ours. We retain transaction records as required by applicable law, and you can request a statement of your account history through our support
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channel at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Rights

We collect only what we need to run your account and process transactions. That means your registration details, wallet identifiers for bKash, Nagad, or Rocket, session logs, and the game activity tied to your account. We do not sell your data to third parties. Cookies on fz1 cover session management, preference storage, and fraud detection — you can manage non-essential cookies through the banner on your first visit. Account data is retained for as long as your account is active and for the period required by applicable law after closure.

Data Minimisation

We collect registration details, wallet IDs, and session logs — nothing beyond what running your account and processing bKash, Nagad, Rocket transactions requires.

Cookie Control

Non-essential cookies can be declined or withdrawn at any time through the cookie banner. Essential session cookies are required for the lobby to function correctly.

Account Security

Sessions are protected with SSL encryption. If you notice an unrecognised login under your account settings, contact support immediately to lock the session.

Your Rights

You can request your data, correct it, or ask for deletion where law permits. Submit requests through live chat or email — we provide a reference number and respond within our stated timeframe.

Questions About Our Terms and Your Rights

If your question is not here, our support team can answer it through live chat or email.

Access depends on your local law and the eligible region you are in. We do not confirm that use is lawful in every location — check your local rules before opening an account.

The version in effect on the date you opened your account applies, plus any updates you were notified of and accepted. Your account settings page shows the version you have accepted.

Contact us through live chat or email and ask for a data subject access request. We confirm receipt, provide a reference number, and respond within the timeframe in our privacy document.

Wallet identifiers linked to your account are retained only for the period required by applicable law after closure, then deleted. You can ask support for the specific retention period.

Yes. Raise it with our support team within the timeframe stated in our terms. Have your transaction reference ready. We investigate and respond in writing with an outcome.

Email our support team with your account reference and a description of the issue. Legal and account disputes are escalated internally and you receive a written response with next steps.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoCricket Live Lines InfoFz1 Banking

Understand the Terms Before You Play

Reach Us About Any Policy Question

Data, Cookies, Security and Your Rights

Data Minimisation

Cookie Control

Account Security

Your Rights

Questions About Our Terms and Your Rights

01 Is fz1 available to everyone in Bangladesh?

02 Which version of the terms applies to my account?

03 How do I request a copy of my personal data?

04 What happens to my bKash or Nagad wallet details if I close my account?

05 Can I dispute a transaction processed through Rocket or Nagad?

06 Who do I contact if I think the terms have been applied incorrectly to my account?

Legal

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