Reference

Terms and Conditions That Cover Your Account

These terms set out how your fz1 account works — what you agree to when you open one, how transactions through bKash, Nagad, and Rocket are handled, and what applies when you access the lobby.

Account EligibilityWallet & Payment RulesResponsible Use PolicyJurisdiction ConditionsAccount Suspension Terms
fz1 Terms and Conditions That Cover Your Account
REACH US DIRECTLY

Contact Us About These Terms

If something in these terms is unclear — or if you need to raise a concern about your account, a wallet transaction, or an access restriction — reach out through one of the channels below. We handle terms-related queries separately from general account support so they get the right attention.

Live Chat Start a chat session from within your account dashboard. Terms and account-restriction queries are flagged to the right team from the first message.
Email Support Send your query to our support address with your account reference. We respond to terms-related cases as a priority in our support queue.
Help Centre The help centre carries a full breakdown of account rules, wallet conditions, and what to do if your access is restricted or your verification is pending.
HOW WE HANDLE YOUR ACCOUNT

Security, Retention and Your Account Rights

Your account data is held securely and used only for the purposes stated at registration — verifying transactions, processing bKash, Nagad, or Rocket payments, and maintaining the account record. You have the right to request a copy of the information we hold on you, and you can ask for corrections if anything is inaccurate. Account data is retained for as long as the account is active and for the period required after closure under applicable record-keeping rules.

Data Security

Account credentials and wallet details are stored under encryption. We do not share your bKash, Nagad, or Rocket account numbers with third parties outside the payment processing flow.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No tracking cookies are set without your consent on first visit.

Retention Period

Your account record is kept for the duration of the account and for the legally required period after it is closed. You can request deletion of non-essential data at any time.

Request a Change

To update your registered details, correct an error, or ask what data we hold, contact support via live chat or email with your account reference number ready.

Common Questions About These Terms

These answers cover the questions we hear most often about account eligibility, wallet use, and what happens when access conditions change.

You must be of legal age in your jurisdiction and in a region where access is permitted under local law. We verify eligibility during account registration and may request additional documents.

Contact support with your transaction reference and the mobile number used. We trace the payment through the wallet record and resolve it — typically within the same business day.

We will notify you of any material change through your registered contact before it takes effect. Continuing to use the account after that date means you accept the updated conditions.

During a suspension, pending withdrawals to Rocket are paused. Once the review is complete and the account is cleared, queued withdrawals are processed in the normal order.

Send a data request via email with your account reference. We respond within the timeframe required under applicable data rules and provide a summary of what is held.

Yes — these terms apply regardless of whether you access the lobby via mobile browser, a supported app, or desktop. The same account rules and wallet conditions apply across all access methods.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.